Refund and Returns Policy

Thank you for choosing AMOREAJEWELRY as your trusted shopping partner. We are committed to providing high-quality products and services to ensure your complete satisfaction with every purchase.

If you are not fully satisfied with your order, we offer a simple and straightforward return and refund process. Please feel free to contact our customer service team at support@amoreajewelry.com, and we will do our utmost to address your needs promptly.

Return Policy

Returns are accepted within 30 calendar days from the date of delivery (customized products are excluded).
Custom-made orders cannot be canceled or refunded under normal circumstances. If you need to cancel a custom order, please contact our customer service within 2 hours of placing the order for assistance.
Returned items must be unused, undamaged, and in their original packaging, with all included accessories and documents intact. Failure to meet these requirements will result in the buyer being responsible for all related fees, and no refund will be issued.
The buyer shall bear all return shipping costs unless the return is due to a product defect or our error.

Items that do not comply with the above terms will not be processed for return.

Items Not Eligible for Return

Products marked as “Final Sale” are not eligible for return or refund.
After submitting an online return request, you must email us clear photos showing the product defect or issue to support your return claim.

Fast Refund Service

Once your returned item is received and inspected, we will process the refund to your original payment method within 5-7 business days.

Important Reminder

All return packages must be authorized by our customer service team first. Any return sent without prior authorization will not be accepted or processed.

Exchange Policy

Currently, we do not offer direct product exchanges. All exchange requests will be handled as return-and-refund transactions. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Order Cancellation

Orders can be canceled for a full refund if the cancellation request is submitted within 24 hours of placing the order. To cancel your order, please submit a support ticket through the “Contact Us” page on our website. We cannot accept cancellation requests once the order has been shipped.

Shipping & Liability Notes

Full shipping tracking information is available via the shipping confirmation email sent to you once your order is dispatched. For items lost in transit, we will arrange a free reshipment. We are not liable for theft or loss of items that are tracked as successfully delivered, but we will provide assistance in locating the package—please contact us immediately for support. Thank you for your understanding.

Contact Us

If you have any further questions, concerns, or need assistance with returns, refunds, or order cancellations, please do not hesitate to contact our customer service team at support@amoreajewelry.com. We are here to help!